Expedite VCS  Managed Care program is designed to support your company in achieving its business objectives and maximizing its videoconferencing investment. Coupled with Expedite VCS  proven market leadership and world class services, Expedite VCS proposes to deliver this complete, single source of management for your company's videoconferencing network.  

Remote Problem Management

Guarantees that whatever technical issue arises your company will have access to a team of highly qualified support engineers before, during and after your videoconference for assistance and troubleshooting. Expedite VCS Problem Management Service offers you the benefit of a central point of contact with one number to enlist the help of Expedite VCS engineers who will coordinate the resolution of any technical issue across a wide range of technologies. 

Expedite VCS  Services deliver reliable, high performance operational management capabilities. Expedite VCS will apply its experience, market leadership position, and resources in videoconferencing to aid your company in using videoconferencing to establish a strong communications and information infrastructure to:

• Gain competitive advantage by reducing time to market

• Increase your customer's productivity and experience with your company

• Increase your company's overall return on investment. 

Multipoint Bridging Service

Expedite Bridging Service gives your company capability for multipoint conferencing without any administration or maintenance responsibilities. Bridging Service is cost-effective, easy to use, and meets your company's bridging needs, however frequently or infrequently used. The Service provides coverage, no matter what network provider or standards-based vendor equipment is used by each site. 

Bridge Management Service

Complete administration, scheduling, conference support, problem management of bridge and bridge network service issues, and reporting services for all your videoconferencing bridge(s), located at Expedite VCS Conference Services Centers or your site, available through one centralized telephone number. 

Expedite VCS bridge management clients are provided with many services including:

• A Fully trained staff of certified video technicians who can remotely manage your bridge

• Customer services which allows you to schedule calls or add participants quickly -- only several hours is required to add participants at sites which are on our system

• Conference monitoring to ensure reliable system functionality Operator monitoring is also available as a specific service

• Customized operation and billing services

Expedite VCS provides all of these services and technical support, and specializes in structuring your telecommunication paths and network design.

As often happens in today's business environments being able to properly plan and execute major purchases often takes longer and are more complicated than they need to be. Expedite VCS offers onsite bridging based upon your needs as well as a complete network of off-site bridges that can be accessed by our clients.

(Remote) Problem Management

Technology expertise through a team of highly responsive, qualified and skilled engineers to provide single point of contact for conference support, trouble shooting and resolving videoconferencing problems, whether equipment, user or network related.

Call Launching

Video connections of point-to-point and/or multipoint calls established by the Expedite VCS conference engineer at the scheduled to start time, allowing users to concentrate on the meeting and not on the technology that supports the meeting.

Live Assist

Expedite VCS provides a dedicated Conference Support Engineer for the duration of the conference to immediately manage any issues that arise. This can be provided with any conference but is usually implemented for high profile or complex multi-site events.

Video Recording

Expedite VCS will record an important videoconference for up to 3 hours and store or send the tape for your later use.

Event Production

This service orchestrates high profile visual collaboration events end-to-end through comprehensive planning and management. The assigned Expedite VCS Event Manager scripts an Event Plan to detail all the roles and tasks to occur prior to, during, and post event. As the central point of contact, the Event Manager coordinates participating sites, vendors, and underlying technologies. On the event day, the Event Manager directs each critical step and action in the production of the event to ensure a highly successful visual collaboration experience.

Streamed (Web) Conference

For delivery and viewing of conferences over the Internet, Expedite VCS reserves the streaming server and sends a stream of stored or live content from a video feed out to your designated internet enabled audience.

Service Reporting

The Expedite VCS Client Services Manager provides statistical reports on a monthly basis, to allow your management to monitor usage, trends and business value of their videoconferencing network and services.

Educational Services

Expedite's Educational Services offer a continuum of high-quality learning programs, including courses, workshops, and training sessions. All focused on providing the practical hands-on knowledge you need to conduct effective professional videoconferences.

Conference Services Detailed Descriptions

Multipoint Bridging

Expedite Bridging Service's Multipoint Bridging service will provide your company with:

• Single point of contact

• Cost-effective Multipoint conferencing

Multipoint conferences may be reserved for a minimum of 30 minutes or as long as needed. Expedite will provide H.320 standard based multipoint service and support for all speed calls. 

Call Launching

With Call Launching, all calls will be connected prior to the conference scheduled start time, allowing the users to concentrate on the meeting and not on the technology, that supports the meeting. Expedite will launch the call (dial out) to the conference sites using Expedite's network. Network service charges are accrued based on scheduled port usage time and include set up time.

Conference Support

Expedite VCS will provide real time support to assist end-users with simple dialing and call set-up questions or when a disruption occurs at any time during a videoconference. The customer should contact Expedite VCS whenever a problem is experienced with the videoconferencing system, terminal adapter, network and other associated video equipment. Expedite VCS will attempt to resolve issues so that the videoconference can either start on time or proceed without further delay if possible. 

For any issue that cannot be resolved immediately, Expedite VCS will either advise the site coordinator of the problem for them to pursue a resolution or, if applicable, engage Problem Management service for the next level of support.

Expedite Managed Services

                          * Please Note that if you do not see a Category or Product you are looking for please contact us at 1-888-YES-VIDEO or E-mail bridging@expeditevcs.com*